Refund & Return Policy

Last updated: 2026

At LustPanda®, customer satisfaction, privacy, and hygiene safety are our top priorities. Please read our Return & Refund Policy carefully before making a purchase.

✅ Eligibility for Returns

Due to the intimate and personal nature of our products, we follow strict hygiene standards:

• Products must be unused, unopened, and in original packaging
• Items showing signs of use cannot be returned
• Return requests must be submitted within 30 days of delivery

❌ Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

• Opened or used adult / intimate products
• Clearance or sale items
• Gift cards
• Products damaged due to misuse

🔄 Refund Process

• Once your return is received and inspected, you will be notified via email
• Approved refunds are processed within 7–10 business days
• Refunds are issued to the original payment method
• Shipping fees (if any) are non-refundable

📦 Damaged, Defective, or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery with photos of the issue.
We will offer a replacement or full refund, no hassle.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method

🔐 Discreet & Secure Handling

All returns are handled with complete discretion and privacy. Your personal information is protected according to our Privacy Policy.

📩 Contact Us

For return or refund requests, please contact:

LustPanda® Support Team
📧 Email: support@lustpanda.com

⚖️ Policy Updates

LustPanda® reserves the right to update this policy at any time. Changes will be posted on this page.policies, please contact:

LustPanda® Support Team
Email: support@lustpanda.com